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Privacy Policy
The privacy of our customers is fundamental, and we appreciate the trust you place in us.
This document describes how we process the personal data of users of Prainha’s official website.
PRAINHAMAR – EXPLORAÇÃO HOTELEIRA, S.A., legal entity no. 503 306 622, headquartered at Aldeamento Turístico da Prainha, Praia dos Três Irmãos, 8500-072 Alvor, is the entity responsible for the processing of personal data, under the terms of the General Data Protection Regulation (GDPR), ensuring compliance with applicable legislation and regulations, as well as the adoption of appropriate technical and organizational measures for the protection of personal data.
Our records include data obtained within the scope of the contractual relationship established with you, which is governed by the principles of lawfulness, fairness, and transparency.
Personal data are subject to processing operations, understood as any operation or set of operations performed on personal data of an identified or identifiable natural person, including, namely, collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
The processing of personal data is based on its necessity for the execution of the contract to which the data subject is a party, constituting an essential requirement for its execution.
Your reservation is made based on the personal data provided, including all elements necessary for this purpose. Our goal is to provide a service in accordance with your expectations, from the moment of booking until the period following your stay, for which the processing of your data is indispensable.
For these purposes, the following personal data are processed, namely: name, address, telephone contact, email address, tax identification number (NIF), gender, nationality, date of birth, and credit card data, for the purposes of providing the contracted services and issuing the respective billing.
The processing of personal data may also be based on compliance with legal obligations to which PRAINHAMAR is subject, namely for the purposes of accounting records with the Tax Authority, and the data will be kept for the period necessary for the provision of services and compliance with those obligations.
PRAINHAMAR will not carry out personal data processing operations for purposes that are not strictly necessary for the execution of the contract or compliance with legal obligations, except when the prior, express, free, and informed consent of the data subject has been obtained, or when there is another legal ground provided by law.
All personal data processed are adequate, relevant, and limited to what is necessary in relation to the purposes for which they are collected, and are processed in a way that guarantees their accuracy, updating, and security, including protection against unauthorized or unlawful processing, as well as against accidental loss, destruction, or damage, with appropriate technical and organizational measures being adopted for this purpose.
Personal data may be made available to the administrative services of PRAINHAMAR, which are subject to confidentiality duties and legal obligations. The data will be kept for the duration of the contractual relationship and, after its termination, will be deleted, ceasing any processing operation, with the exception of data necessary for compliance with legal obligations, namely of an accounting nature, which will be kept for the legally required period.
Customers have, under legal terms, the right to access, rectification, portability and erasure of their personal data, as well as the limitation of their processing, and for this purpose they must use the following email address: geral@prainha-ei.pt
We are committed to the protection and confidentiality of your personal data, adopting the technical and organizational measures necessary to ensure its accuracy, integrity, and security, guaranteeing that the processing is carried out in a lawful, fair, and transparent manner and limited to the authorized purposes.
User: Guest who filled out the reservation form or any other related documentation.
Data Controller (us): The accommodation unit that will provide the user with the requested service. Our identification and contact details are available on the website used to make your reservation or to address any requests or communications to us, and also appear on the invoices issued.
Data Protection Officer: Not applicable to the controller’s activities.
Purpose: The processing of data provided through this form is intended for the management of reservations and/or responding to requests submitted by the user.
Legal basis:
• Execution of the contract concluded with you, as a user, or carrying out pre-contractual steps at your request.
• User consent, expressed through the acceptance of the Terms and Conditions, of which this policy is an integral part.
Retention period: Data will be kept for the period necessary to manage the reservation and provide accommodation services. Upon completion, they will be kept for an additional period of six (6) months. If you consent to the receipt of commercial or marketing communications, the data will be kept until consent is withdrawn.
Processor: PRAINHAMAR uses the partner Mirai (https://www.mirai.com/) to ensure the reservation system. Mirai acts under our authority, a contract having been concluded for the provision of these services, and written instructions are transmitted to it regarding the conditions for processing personal data.
Data entities other than users: When the user provides personal data of third parties, they are responsible for ensuring the legitimacy of such communication and for obtaining the respective consent.
Data Transfer: No transfers of personal data are made to third countries outside the European Economic Area (EEA).
Rights of data subjects: Data subjects have, under the law, the right to access, rectification, erasure, portability, limitation, and opposition to the processing of their personal data, and may exercise these rights through the following email address: geral@prainha-ei.pt.
Supervisory Authority: If you consider that your rights have been violated, you may file a complaint with the competent supervisory authority of the respective Member State. More information at: https://ec.europa.eu/info/law/law-topic/data-protection/data-protection-eu_en
