Policies

General Policies

All prices are per apartment and include VAT at the legal rate in force, consumption of gas, water and electricity, cleaning and changing towels every 3 days, changing sheets once a week.

Check-in: from 4 pm
Check-out: until 10 am

Cancellation and No-Show Policy

All year except between 15 June and 15 September:

A deposit of 25% of the total stay will be charged at the time of booking.

Free cancellation up to 4 days before arrival - deposit refund
Cancellation 3 to 2 days before arrival - charge of 25% of the total stay
Cancellation 1 day before - charge of 50% of the total stay
No-Show: charge of 100% of the total stay

Between 15 June and 15 September:

A deposit of 25% of the total stay will be charged at the time of booking.

Cancellation 15 or more days of arrival - deposit refund
Cancellation 14 to 7 days before arrival - charge of 25% of the total stay
Cancellation less than 7 days before arrival - charge of 50% of the total stay
No-Show: charge of 100% of the total stay

Note: Please note that there may be different and specific cancellation conditions for special rates on offers, packages and other promotions throughout the season, pay attention to the cancellation conditions during the booking process.

All SPA facilities (including gym) and its services are closed without an estimated reopening date.

Customers must leave a deposit of €250.00 per apartment or house upon check-in (cash, check or credit card), which will be returned at check-out. In the event of any damage to the home and after contacting the customer, this amount, or part of it, can be withheld to collect the losses incurred.


Upon check-out, customers must leave the dishes washed, if it does not occur, the amount of € 75.00 will be deducted from the deposit left at the reception.

Access cards to common areas require a deposit in cash that will be returned at the end of the stay upon delivery.

There are no extra beds.

PrainhaMar reserves the right, if it finds that the maximum capacity of the house is exceeded, to charge the amount of € 100.00 per person and per night, or not to allow them to occupy the house. If the other occupants decide to cancel the stay, disagreeing with this rule, they will not be entitled to any refund.

Prainha Club:

T0 - 2 pax 1 baby

T1 - 3 pax

T2 - 5 pax

No pets are allowed in Prainha Clube.

The pictures of the accommodations published regarding Prainha Clube are for illustrative purposes only and there might be differences in terms of colours.

Cot: € 10.00 per night (exceeding the maximum capacity)

Price per person / night:
Breakfast: 14,00 € Buffet (50% discount for children aged 2 to 11,99 Years; 75% discount applicable for infants between 0 to 1,99 years-old).
Half board: 36,00 € (50% discount for children aged 2 to 11,99 Years; 75% discount applicable for infants between 0 to 1,99 years-old) - Buffet breakfast and dinner with set menu of 2 options.

Prainha Clube is registered with Turismo de Portugal, with the following number: 839.

 

If you need to make any changes do not hesitate to contact 282 480 000* or geral@prainha-ei.pt .

*Portuguese fixed network call

• Check in time 4:00 PM
• Check out time 10:00 AM
• Children age 2 - 11
• Pets not allowed

Privacy and Cookies

Privacy Policy

The privacy of our guests is fundamental, so we appreciate the trust that is deposited on us.

The following document states the treatment we give to the personal data of those who use Prainha’s official website.

Is PRAINHAMAR – EXPLORAÇÃO HOTELEIRA, S.A., with fiscal number 503.306.622 and headquarters in the Touristic Village of Prainha, Praia dos Três Irmãos, 8500-072 Alvor, is the entity that deals with all the personal data within the General Data Protection Regulation, processing, ensuring compliance with applicable laws and regulations, as well as technical security measures essential for the processing of the personal data. 

Our records include data obtained during the contractual relationship with us, which is intended to be lawful, fair and transparent.

This personal data shall be subject of processing operations, taking into account any operation or set of operations carried out on the relative data of an identified or identifiable person, such as collection, registration, organization, structuring, conservation, adaptation or alteration, recuperation, consultation, use, disclosure by transmission, dissemination, or any other form of availability, comparison or interconnection, limitation or erasure or destruction.

Such processing of data is based on its necessity for the execution of the contract, in which the data is part of it, constituting an essential requirement for its execution to become possible.

Your reservation is created using your personal data with all the requested requirements. Our intention is to provide a service according to your expectations, from the time of the booking until the moment after your stay and for that your data is essential to proceed accordingly.

The following operations for the processing of personal data of each of the users, for the respective purposes: name, address, telephone contact, email, NIF, sex, nationality, date of birth, are specifically for the services contracted and for issuing the respective invoicing.

The processing of personal data may also be based on the need to comply with legal obligations by PRAINHAMAR, particularly for the purposes of accounting records with the Tax Authorities and will be kept for the period necessary for the provision of services and compliance with legal obligations.

PRAINHAMAR  will not carry out any operation of processing personal data of its guests for purposes not strictly necessary for the fulfillment of the respective contract or of its legal obligations, unless you have obtained the previous, expressed, free and informed consent of the respective holders for that effect or if it is based on any other situation of legality of treatment, under the legal terms.

Accordingly, all personal data processed by PRAINHAMAR is relevant, adequate and limited to what is necessary for the purposes for which they are processed and are treated in a way that ensures their accuracy, including protection against unauthorized or unlawful processing, loss, destruction or accidental damage, and all technical and organizational measures considered appropriate for that purpose.

The personal data provided will be made available to PRAINHAMAR's administrative services, which is bound by a confidentiality agreement and subject to legal obligations, and the data will be kept until the end of the existing business relationship, after which the data will be deleted and any treatment operation that deals with the respective data, except for the data included in the accounting record, being kept for the legal period required.

The guests have, under legal terms, the right to access, rectify, portability and delete their personal data, as well as to limit their processing and for that purpose, use the following e-mail address : geral@prainha-ei.pt

We are committed to the protection and confidentiality of your personal data and therefore we take the technical and organizational measures necessary to comply with the regulation to ensure the accuracy, integrity and confidentiality of your personal data, ensuring that the treatment is lawful, fair and transparent and limited to authorized purposes.