Policies

General Policies

Prainha

All the prices are per apartment or villa including VAT tax and water, gas and electricity expenses, cleaning and towel change every 3 days, linen change once a week.

Check-in: from 4 pm
Check-out: until 10 am

Cancellation Policy and No-Show

All year except 15th June until 15th September:

A deposit of 25% of the total stay will be charged at the time of booking.

Free cancellation up to 4 days before arrival - deposit refund

Cancellation 3 to 2 days before arrival - charge of 25% of the total stay

Cancellation 1 day before - charge of 50% of the total stay

No-Show: charge of 100% of the total stay

15th June until 15th September:

A deposit of 25% of the total stay will be charged at the time of booking.

Cancellation 15 or more days of arrival - deposit refund

Cancellation 14 to 7 days before arrival - charge of 25% of the total stay

Cancellation less than 7 days before arrival - charge of 50% of the total stay

No-Show: charge of 100% of the total stay

Note: Please note that for special rates, offers, packages and other promotions, different and specific cancellation conditions may apply. Please confirm the cancellation conditions during the reservation procedure.

All SPA services & facilities (including gym), located at Prainha Clube, are closed without an estimated reopening date.

Guests should leave a deposit amounting to € 250.00 per apartment or house upon check-in (cash, check or credit card), which will be refunded at check-out. If any damage in housing and after contacting the guest this amount, or part of it can be retained to recover of the existing losses.

When checking out, clients have to leave the dishes and tableware washed up; if this is not the case, we will deduct € 75.00 from the deposit.

The access cards to the common areas require a cash deposit that will be returned at the end of your stay with the delivery of the cards.

The maximum capacity of each apartment or villa, with and without private pool, are the following:

Prainha Clube:

T0 – 2 people + 1 baby
T1 – 3 people

T2 - 5 people

Prainha Village:

T1 - 3 pax

T2 / T2P / V2 / TH2 – 5 people

T3P / V3 / V3P – 7 people
V4 / V4P – 9 people

Extra beds are not allowed.

Cot: € 10.00 (exceeding the maximum capacity)

Meal Supplements (Prices per person/night)

Breakfast: 14,00€ Buffet (50% discount applicable for children between 2 to 11,99 years-old; 75% discount applicable for infants between 0 to 1,99 years-old).

Half-board: 36,00€ (50% discount applicable for children between 2 to 11,99 years-old; 75% discount applicable for infants between 0 to 1,99 years-old). It includes Buffet breakfast and Dinner with a set menu of 2 options.

PrainhaMar reserves the right to charge extra 100.00 € per person, in case the maximum capacity of the apartments is exceeded, or not allow occupation at all. If guests decide to cancel the booking for not agreeing with this condition there will be no refund.

The linen and towels are changed once a week.

 
Pets are not allowed in our units except for Prainha Village, up to a maximum of 2 pets, paying an extra-charge of € 15.00 per day per pet.

The photos of the accommodations are published for illustrative purposes only and Prainha cannot guarantee that the accommodation booked is exactly identical to the images showed as each unit accommodation has a single owner.

Prainha Clube and Prainha Village are registered under Portuguese Tourism Board with the following references:

Prainha Clube: Registration number 839

Prainha Village: Registration number 1626

In case you need to do any change or request do not hesitate to contact us 00351 282480 000* or though geral@prainha-ei.pt .

* Portuguese fixed network call

• Check in time 4:00 PM
• Check out time 10:00 AM
• Children age 2 - 11
• Pets allowed

Privacy and Cookies

Privacy Policy

The privacy of our guests is fundamental, so we appreciate the trust that is deposited on us.

The following document states the treatment we give to the personal data of those who use Prainha’s official website.

Is PRAINHAMAR – EXPLORAÇÃO HOTELEIRA, S.A., with fiscal number 503.306.622 and headquarters in the Touristic Village of Prainha, Praia dos Três Irmãos, 8500-072 Alvor, is the entity that deals with all the personal data within the General Data Protection Regulation, processing, ensuring compliance with applicable laws and regulations, as well as technical security measures essential for the processing of the personal data. 

Our records include data obtained during the contractual relationship with us, which is intended to be lawful, fair and transparent.

This personal data shall be subject of processing operations, taking into account any operation or set of operations carried out on the relative data of an identified or identifiable person, such as collection, registration, organization, structuring, conservation, adaptation or alteration, recuperation, consultation, use, disclosure by transmission, dissemination, or any other form of availability, comparison or interconnection, limitation or erasure or destruction.

Such processing of data is based on its necessity for the execution of the contract, in which the data is part of it, constituting an essential requirement for its execution to become possible.

Your reservation is created using your personal data with all the requested requirements. Our intention is to provide a service according to your expectations, from the time of the booking until the moment after your stay and for that your data is essential to proceed accordingly.

The following operations for the processing of personal data of each of the users, for the respective purposes: name, address, telephone contact, email, NIF, sex, nationality, date of birth, are specifically for the services contracted and for issuing the respective invoicing.

The processing of personal data may also be based on the need to comply with legal obligations by PRAINHAMAR, particularly for the purposes of accounting records with the Tax Authorities and will be kept for the period necessary for the provision of services and compliance with legal obligations.

PRAINHAMAR  will not carry out any operation of processing personal data of its guests for purposes not strictly necessary for the fulfillment of the respective contract or of its legal obligations, unless you have obtained the previous, expressed, free and informed consent of the respective holders for that effect or if it is based on any other situation of legality of treatment, under the legal terms.

Accordingly, all personal data processed by PRAINHAMAR is relevant, adequate and limited to what is necessary for the purposes for which they are processed and are treated in a way that ensures their accuracy, including protection against unauthorized or unlawful processing, loss, destruction or accidental damage, and all technical and organizational measures considered appropriate for that purpose.

The personal data provided will be made available to PRAINHAMAR's administrative services, which is bound by a confidentiality agreement and subject to legal obligations, and the data will be kept until the end of the existing business relationship, after which the data will be deleted and any treatment operation that deals with the respective data, except for the data included in the accounting record, being kept for the legal period required.

The guests have, under legal terms, the right to access, rectify, portability and delete their personal data, as well as to limit their processing and for that purpose, use the following e-mail address : geral@prainha-ei.pt

We are committed to the protection and confidentiality of your personal data and therefore we take the technical and organizational measures necessary to comply with the regulation to ensure the accuracy, integrity and confidentiality of your personal data, ensuring that the treatment is lawful, fair and transparent and limited to authorized purposes.